Getting Started
What is JP.Gastronomy?
JP.Gastronomy is a brand dedicated to bringing authentic Japanese hot pot (Nabe) to the world.
Our mission is to make the world healthier through Japanese Nabe by sharing its culture, warmth, and nutritional benefits. We carefully curate products that help people enjoy an authentic Japanese hot pot experience at home.
We are starting with premium Japanese hot pot cookware and plan to expand our collection to include authentic Nabe soup bases, seasonings, and other carefully selected Japanese food products.
What products do you offer?
We are launching with premium Japanese hot pot cookware.
In the future, we plan to expand our lineup to include:
Authentic Japanese Nabe soup bases
Japanese seasonings and condiments
Traditional tableware
Carefully selected Japanese pantry items
Our goal is to become your one-stop shop for authentic Japanese hot pot.
Shipping
How much is the shipping fee?
Shipping costs are calculated at checkout based on your destination and the total weight of your order.
For shipments to the United States, we currently use EMS (Express Mail Service).
Estimated EMS shipping rates (Japan → USA):
Weight Shipping Fee
- Up to 500 g：Approx. $29（¥4,400）
- Up to 1 kg：Approx. $38（¥5,800）
- Up to 2 kg：Approx. $55（¥8,400）
- Up to 3 kg：Approx. $70（¥10,800）
- Up to 4 kg：Approx. $86（¥13,200）
- Up to 5 kg：Approx. $102（¥15,600）
- Up to 10 kg：Approx. $180（¥27,600）
- Up to 20 kg：Approx. $335（¥51,600）
- Up to 30 kg：Approx. $490（¥75,600）
Actual shipping costs may vary depending on the package size and weight.
What should I do if my order is missing an item or arrives damaged?
We're sorry to hear that.
Please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged item or package
- A brief description of the issue
We'll review your request and work with you to resolve it as quickly as possible.
When will my order ship and how long until it arrives?
Orders are typically processed and shipped within 3 business days after purchase.
Estimated delivery times via EMS are:
- Processing time: 1–3 business days
- Shipping time: 5-10 business days
Actual delivery times may vary depending on customs clearance, weather conditions, and your local postal service
What should I do if my order hasn't arrived?
If your order has not arrived within the estimated delivery period, please contact our support team.
We'll investigate the shipment with the carrier and assist you as quickly as possible.
Which countries do you ship to?
We currently ship to:
- United States
We plan to expand to additional countries in the future.
How can I change my shipping address?
If your order has not yet shipped, we may be able to update your shipping address.
Once an order has been shipped, we are unable to change the delivery address.
Please contact us as soon as possible if you need to make any changes.
Terms & Policies
What is your refund policy?
All sales are generally final, and we do not accept returns or offer refunds for change-of-mind purchases.
If your item arrives damaged, please contact us within 7 days of delivery and provide clear photos of:
- The damaged item
- The packaging
Once approved, we'll issue a refund or send a replacement, depending on the situation.
What is your Privacy Policy?
Your privacy is important to us.
We collect only the information necessary to process your orders, provide customer support, and improve your shopping experience.
We never sell your personal information to third parties.
For more information, please refer to our Privacy Policy.
Managing Your Account
How do I create an account? Do I need one to place an order?
You can create an account during checkout or from the Account page.
Creating an account is optional—you may also check out as a guest.
An account allows you to:
- View your order history
- Save your shipping information
- Enjoy a faster checkout experience